Privacy Policy
Your privacy matters to us at Right at Home BnB
Last Updated: January 16, 2026 | Effective Date: January 16, 2026
1. Introduction
Right at Home BnB ("we," "us," or "our") operates vacation rental properties in Midland, Texas, managed by Steven Palma. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (rightathomebnb.com), book our properties through any platform (including Airbnb, VRBO, or direct booking), or otherwise interact with our services.
By using our services, you consent to the data practices described in this policy. If you do not agree with any aspect of this policy, please do not access or use our services.
2. Information We Collect
2.1 Personal Information You Provide
- Contact Information: Full name, email address, phone number, mailing address
- Booking Details: Check-in/check-out dates, number of guests, special requests
- Payment Information: Credit card details (processed securely through third-party processors)
- Government ID: When required for verification purposes
- Communication Records: Messages sent through our platform, emails, and phone calls
- Vehicle Information: License plate numbers for parking purposes
- Emergency Contacts: Names and phone numbers of emergency contacts you provide
2.2 Information Collected Automatically
- Device Information: IP address, browser type, operating system
- Usage Data: Pages visited, time spent on pages, referring website
- Cookies: Session cookies, preference cookies, analytics cookies
- Smart Home Data: Smart lock access logs, thermostat settings (for property management only)
2.3 Information from Third Parties
- Booking Platforms: Airbnb, VRBO, Booking.com reservation details
- Payment Processors: Square, Stripe transaction confirmations
- Cleaning Services: Property condition reports
3. How We Use Your Information
- Process Reservations: Confirm bookings, send check-in instructions, process payments
- Guest Communication: Send pre-arrival information, mid-stay check-ins, and checkout reminders
- Property Access: Generate temporary door codes for smart locks during your stay
- Improve Services: Analyze guest feedback to enhance property amenities and experiences
- Safety & Security: Verify guest identity, prevent fraud, and ensure property security
- Legal Compliance: Comply with local lodging regulations and tax requirements
- Marketing (with consent): Send promotional offers and newsletters (you may opt-out)
- AI Concierge Services: Provide personalized recommendations and assistance via our AI concierge
4. Information Sharing & Disclosure
4.1 Service Providers
We share information with trusted third parties who assist in operating our business:
- Payment processors (Square, Stripe)
- Cleaning and maintenance crews (limited to necessary information)
- Smart home system providers (August, Schlage for smart locks)
- Email and communication services (SendGrid, Twilio)
- Analytics providers (Google Analytics)
4.2 Legal Requirements
We may disclose your information when required by law, including:
- Response to valid legal processes (subpoenas, court orders)
- Tax authorities for lodging tax compliance
- Law enforcement in cases of suspected illegal activity
- Protection of our rights, property, or safety
4.3 We Do NOT Sell Your Data
Right at Home BnB does not sell, rent, or trade your personal information to third parties for marketing purposes. We will never share your data with advertisers.
5. Data Security
We implement robust security measures to protect your personal information:
- Encryption: All data transmitted via HTTPS/TLS encryption
- Secure Storage: Data stored on encrypted, access-controlled servers
- Access Controls: Only authorized personnel can access guest information
- Payment Security: PCI-DSS compliant payment processing (we never store full card numbers)
- Smart Lock Security: Temporary codes expire after checkout; access logs monitored
- Regular Audits: Periodic security reviews and vulnerability assessments
While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
6. Data Retention
- Booking Records: Retained for 7 years for tax and legal compliance
- Communication Logs: Retained for 3 years
- Smart Lock Access Logs: Retained for 90 days after checkout
- Marketing Preferences: Until you unsubscribe or request deletion
- Account Information: Until you request deletion (subject to legal retention requirements)
7. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of your personal data we hold
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your data (subject to legal requirements)
- Portability: Receive your data in a portable format
- Opt-Out: Unsubscribe from marketing communications at any time
- Restrict Processing: Request limitations on how we use your data
To exercise these rights, contact us at: privacy@rah-midland.com
8. Cookies & Tracking
Our website uses cookies to enhance your experience:
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand how visitors use our site (Google Analytics)
- Preference Cookies: Remember your settings and preferences
You can control cookies through your browser settings. Disabling cookies may affect website functionality.
9. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. Booking reservations must be made by adults (18 years or older). If you believe we have inadvertently collected information from a child, please contact us immediately.
10. International Data Transfers
Our operations are based in Texas, USA. If you are accessing our services from outside the United States, please be aware that your information may be transferred to and processed in the United States. By using our services, you consent to this transfer.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Modified" date. For significant changes, we will provide notice via email or prominent website notice. Your continued use of our services after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy:
Right at Home BnB
Owner: Steven Palma
Location: Midland, Texas
Email: privacy@rah-midland.com
Phone: (432) 559-1904
We will respond to privacy-related inquiries within 30 days.